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Our support
We would love to help set up your new tool for your church. We’re here to answer questions, help you get started, or customize a tool just for your church.
Pre-sales questions
We want you to feel confident in your purchase. Contact us with any pre-sales questions and we’ll respond promptly and transparently.
Custom Templates
Can't find exactly what you need? We'd love to build something just for you. Please reach out and we can discuss the need.
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Frequently asked questions
How do I recieve my template after purchase?
For Canva and Google Sheets products, you’ll receive a PDF containing a link to access the shared template. For Excel and other Microsoft-based templates, your purchase will include a direct file download.
Can I request changes or help with setup?
Absolutely! We’re happy to make small adjustments or answer any questions you have about the template—free of charge. If you’d like more in-depth help, such as guided setup or training for your team, we offer that at a reasonable one-time price. Just reach out and we’ll work with you to get everything running smoothly.
What's your refund policy?
Because our products are digital and delivered instantly, we're unable to offer refunds. That said, if you're not satisfed with your template, please reach out, we're happy to make reasonable adjustments to ensure it works for your needs.
Where is my data stored?
With you! These templates are built on software, such as Google Sheets and Excel. We cannot see any changes you make once you create a copy of the template.
Can I access the templates on mobile or tablet?
Yes, most templates are compatible with mobile and tablet devices via Google Sheets, Excel Online, or Canva’s app. For best editing experience, we recommend using a desktop or laptop.
Can I work with others on these templates?
Yes. Google Sheets, Canva, and Excel all support live collaboration, allowing multiple users to work together in real time. Just be sure that everyone you collaborate with has access to the necessary platforms and permissions.